Privacy Policy
General Introduction
At Sober Flights, we recognize the significance of safeguarding the confidentiality and security of the information you entrust to us, referred to as “Customer Information.” This includes personal information that can identify you as an individual, such as your name, phone number, email address, and credit card information (“Personal Information”). Ensuring the responsible use of your Customer Information is our top priority. By visiting our website or providing your Customer Information to us through various channels, you acknowledge and consent to the collection, storage, and processing of your Customer Information as outlined in this Privacy Policy.
Controller of Customer Information
Sober Flights, located at 55 Village Centre Place, Unit #104, Mississauga, Ontario L4Z 1V9, Canada. It is stored on central databases on our website, with Wired Messenger and Sabre, Amadeus, and Galileo Global Distribution Systems.
Personal Information Collection and Methods
Sober Flights collects Customer Information provided by you to deliver a dynamic, personalized, and secure service for a rewarding online experience. While certain instances may require you to provide Personal Information, such as setting up an account or making purchases, most website pages can be accessed without supplying such details.
Examples of Personal Information collected include:
- Purchaser Information: Name, credit card details (card number, type, holder name, expiry date), billing address, and delivery details.
- Information from Competitions, Questionnaires, and Surveys: Name, street address, email address, and other requested information.
- Contacting Us: Personal Information is provided when contacting us via email, phone, fax, or post.
- Implicit Data Capture: Information collected through tracking technologies like cookies, flash cookies, web bugs, and JavaScript when you visit the website.
- Content Submission: Personal Information from content you provide, such as testimonials and customer reviews.
- Third-Party Sources: Information obtained from third-party sources, including credit checking agencies.
Use of Customer Information
Sober Flights utilizes Customer Information for purposes such as order fulfillment, responding to inquiries, improving the online experience, internal administration, and fraud prevention. The details include:
- Fulfilling Orders: Processing transactions, delivering products/services, and confirming reservations.
- Responding to Communications: Addressing queries, providing follow-up information, and assessing survey results.
- Improving Shopping Experience: Enhancing website navigation, displaying relevant products/services, and sending promotional offers.
- Internal Administration and Fraud Prevention: Using Customer Information for analysis, quality assurance, and protection against fraud.
Sharing Customer Information
Sober Flights does not sell or rent Customer Information but may share it with group companies and selected third-party partners for business, marketing, and operational purposes. Information may also be disclosed for legal compliance or to protect rights.
Security Measures
Sober Flights adheres to Canadian data protection legislation, employing technological, electronic, physical, and procedural security measures to protect Customer Information during collection, storage, and disclosure.
Control Over Customer Information
You have control over your Customer Information. To opt out of special offers and promotional communications, use the unsubscribe link in the emails you receive from us.
Changes to Privacy Policy
Sober Flights may update this Privacy Policy, and significant changes will be communicated by displaying the revised policy on our website.